Custom order terms
Last updated October 25, 2026
These terms apply to custom-printed items from ProTakeOut Custom Printing. You agree to them when you add a custom item to your cart. Our refund policy covers everything else.
1. Made to order
Custom items are made for you and can’t be returned. You can cancel for a full refund until you approve your proof. Once you approve it, the order is final.
2. Proof approval
We email you a free digital proof. Check the spelling, colors, size and placement. We print exactly what you approve.
3. Colors
Printed colors can differ slightly from your screen and from the proof. Exact Pantone (PMS) matches aren’t guaranteed.
4. Your logo
You confirm that you own your logo and artwork, or have permission to use them, and that we may print them for your order.
5. Delivery times
Delivery times start when you approve your proof and are estimates, not guarantees. Custom items ship separately from in-stock items.
6. If we make a mistake
If your order doesn’t match the approved proof, or arrives damaged or defective, tell us within 7 days of delivery at info@protakeout.com or (888) 316-8182, with photos, and we’ll reprint or refund the affected items.
7. Plate fees
Plate fees are a one-time printing setup charge. They can’t be refunded once the plates are made, after you approve your proof.
8. Discount codes
Discount codes don’t apply to custom printing.
9. Storage
We can hold your printed stock for up to 180 days and ship it as you need it. Ask us before you order; extra shipments are quoted separately.
Questions? Email info@protakeout.com or call (888) 316-8182.